Frequently Asked Questions
hibajivip FAQ — all your questions answered in one place
From opening an account to depositing with bKash, bonuses, cricket betting and security — find detailed answers to all your questions about hibajivip right here.
hibajivip is one of Bangladesh's popular online gaming platforms. New players and experienced bettors alike have many questions. On this FAQ page we have brought together simple and detailed answers to the most frequently asked questions about account registration, deposits and withdrawals, game rules, bonuses and responsible gaming. If you cannot find your answer, contact our 24/7 live chat support.
Account and Registration
To open an account at hibajivip you need an active mobile number and a valid national ID card or passport. Enter your correct name and date of birth during registration — withdrawals cannot be processed without identity verification. Creating an account is completely free and takes only a few minutes.
No. Each user may hold only one account. Opening multiple accounts violates hibajivip's rules and may result in all accounts being suspended and any deposited funds being forfeited. Different members of the same household may hold separate accounts provided they use different devices and payment methods.
Click the "Forgot password?" option on the hibajivip login page. A verification code will be sent to your registered mobile number. Enter the code correctly and you will be able to set a new password. If you still have trouble, contact 24/7 live chat support — assistance is available in Bengali.
Click the hibajivip Login link in the top menu and you will go directly to the login page. Enter your mobile number and password to sign in. For security, it is recommended that you log out after every session, especially on shared devices.
If the correct documents are submitted, verification is usually completed within a business day. Clear photos of both sides of your national ID card and a recent selfie may be required. Once verification is complete, all features including withdrawals will be activated on your account.
Deposits and Withdrawals
Funds deposited via bKash are generally added to your hibajivip account instantly. The minimum deposit is ৳200. Network congestion or bKash server issues may cause a slight delay — in that case keep your deposit receipt number and notify support.
Yes. hibajivip accepts deposits through all four mobile banking services: bKash, Nagad, Rocket and Upay. Bank transfers from any Bangladeshi bank, including Dutch-Bangla Bank, BRAC Bank and Islami Bank, are also accepted. The minimum deposit amount is ৳200 for each method.
The minimum withdrawal amount from hibajivip is ৳800. Approved withdrawals generally reach your chosen mobile banking or bank account within 15 minutes to 2 hours. Having a verified account speeds up the process.
hibajivip itself does not charge any transaction fees. However, bKash, Nagad or Rocket may apply their own service charges as defined by their respective terms and conditions. Interbank fees may apply to bank transfers.
To prevent fraud, withdrawals are generally required to be made through the same method used for the deposit. In some cases a different method may be available. Contact live chat support to confirm — they can review your account details and give you accurate information.
Games and How to Play
Go to the cricket section on hibajivip and browse the current BPL or IPL matches. Click on your preferred event, choose the type of bet (match winner, total runs, top batter, etc.), enter your amount and confirm the bet. In live betting the odds change while the match is in progress, so quick decisions matter.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. It is an average across thousands of rounds — results in a single session can differ. hibajivip features games from top providers including Pragmatic Play, PG Soft and JILI, all of which ensure fair play.
Yes, hibajivip is fully mobile-friendly. Access the site from the browser on any Android or iOS smartphone — all games and betting features are available without downloading a separate app. The screen automatically adjusts to fit any device.
Yes. The live casino section at hibajivip features games from leading providers such as Evolution Gaming and Ezugi, where trained dealers run the games via live video streaming from real studios. You can also chat with the dealer through the chat box.
Aviator is a crash game by Spribe. As a plane takes off the multiplier keeps rising. Press the "Cash Out" button before the plane crashes — your bet amount is then multiplied by that multiplier. Cashing out later gives a higher return, but if the plane crashes first you lose your bet. Quick decisions and planning are the key to success.
Bonuses and Promotions
New members at hibajivip receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and you get a ৳1,200 bonus — giving a total of ৳2,200 in your account; deposit ৳34,000 and you receive the maximum ৳20,000 bonus for a total of ৳54,000. To claim the bonus, make your first deposit after registering.
The wagering requirement for the welcome bonus is 25 times. That means you need to place bets equal to the bonus amount multiplied by 25 before you can withdraw. Wagering applies to slot games and betting; full rules are available on the terms and conditions page.
The hibajivip VIP program has three tiers — Bronze, Silver and Gold. Bronze members receive up to 0.4% weekly cashback, Silver up to 0.8% and Gold up to 1.2%. Collect points through regular gameplay and betting to move up to higher tiers — each tier brings more benefits and special offers.
Yes. Alongside the welcome bonus, hibajivip provides reload bonuses, weekly cashback and tournament prizes for regular members. Special promotional offers are also available during Eid, Pohela Boishakh and key cricket seasons. Check the promotions section on the homepage or ask via live chat for the latest offers.
No, bonus funds cannot be withdrawn directly. The wagering requirement must be met first. However, your own deposited principal amount is always withdrawable. All rules relating to bonuses are detailed on the hibajivip terms and conditions page — it is worth reading them carefully.
Safety and Responsible Gaming
hibajivip uses SSL encryption technology, which keeps your personal information and financial transactions secure. Never share your password with any third party. If you notice any suspicious activity, notify live chat immediately — our support team is available 24/7.
hibajivip is for persons aged 21 or above only. Age is verified at the time of registration. Minors are not permitted to open an account or take part in any game or betting. Parents and guardians are advised to ensure that minors cannot access this site.
Yes. If you feel you need to control your gaming, you can set deposit limits or apply a temporary self-exclusion through hibajivip's responsible gaming section. You can also use this option by contacting live chat or emailing [email protected]. Your peace of mind is our highest priority.
Responsible gaming means controlling your own budget and time. hibajivip recommends: play for enjoyment, not to recover losses; do not increase your bets after a loss; spend time with family and friends. More detailed advice and information on external support resources is available on our responsible gaming page.
hibajivip provides 24/7 Bengali live chat support. Click the live chat icon on any page of the site and a Bengali-speaking agent will assist you. To reach us by email, write to: [email protected] — you will usually receive a reply within a short time.
Still have questions?
If you have not found the answer to your question in this FAQ, the hibajivip support team is always ready. Get help in Bengali 24 hours a day, 7 days a week.
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Email Support
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More Information
Visit the Responsible Gaming and Terms and Conditions pages
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