hibajivip's Privacy Policy

hibajivip ("we", "our", "platform") operates a trusted online entertainment and betting platform for users in Bangladesh. This privacy policy describes our commitment and practices regarding the protection of personal information of users of the hibajivip website (hibajivip.cam).

When you register, log in, or use our services on hibajivip, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

In this policy, "user" or "you" refers to any person, registered or unregistered, on the hibajivip platform. The security of your personal information is our top priority.

hibajivip collects user information in various ways. Below is a description of the types of information we collect:

2.1 Registration and Account Information

When you create an account on hibajivip, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — to confirm 21+)
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification Information

As part of responsible gaming and secure payment processing, we may verify national ID card or passport details when required.

2.3 Financial and Payment Information

During deposits and withdrawals, we collect payment method-related information such as bKash, Nagad, Rocket, or Upay numbers. Complete financial information is not stored in our system — only transaction records are kept.

2.4 Automatically Collected Information

The following information is automatically collected during platform use:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Login time, session duration, and navigation data
• Game play history and betting patterns
• Data collected through cookies and similar tracking technologies

hibajivip uses your information only for specific and legitimate purposes. The main purposes are described below:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits, withdrawals, and transactions
• Providing gaming services and betting features
• Delivering bonuses, promotions, and VIP benefits
• Ensuring customer support services

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting suspicious transactions
• Preventing multi-account abuse
• Anti-money laundering measures

3.3 Responsible Gaming

By monitoring user gaming patterns, we can identify problematic gaming behavior and provide support when needed. The use of data for this purpose is in the interest of user protection.

3.4 Communication and Notifications

• Important notifications related to your account
• Transaction confirmation messages
• Information about new promotions and bonuses (only with your consent)
• Notices about platform updates and changes

3.5 Service Improvement

By analyzing user experience, we improve the platform's performance, game selection, and overall quality. This data is generally used in aggregated and non-personal form.

hibajivip never sells or rents your personal information. However, information may be shared with specific third parties in the following circumstances:

4.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. All these providers follow their own privacy policies.

4.2 Game Software Providers

Minimum necessary information may be shared with software providers including Pragmatic Play and Spribe for game operations, but not personally identifiable information.

4.3 Legal Obligations

In the case of court orders, requests from government regulatory bodies, or legal obligations, we may be required to provide relevant information to the authorities.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.

hibajivip uses cookies and similar technologies to operate the website smoothly and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for storing login sessions, security tokens, and language preferences. Without these, the site will not function properly.
• Functionality Cookies: Used to remember your preferences and settings, such as your preferred game category or display language.
• Analytics Cookies: Used to analyze site usage and improve service quality. No personal identity is linked to these.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

For any questions about cookies, visit our FAQ page or contact support directly.

hibajivip has implemented industry-standard technical and organizational measures to protect your information.

6.1 Security Technologies

• SSL Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Password Hashing: Your password is stored using a strong hashing algorithm — no one can read it directly.
• Firewall and Cyber Protection: Advanced security layers are maintained to prevent unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.

6.2 Data Retention Period

Information for active accounts is retained for as long as the account remains open. After an account is closed, records may be retained for a specified period as required by legal obligations. Once no longer needed, data is securely deleted.

6.3 Staff Access

Only authorized and trained staff can access users' personal information, and only when necessary to provide services. All staff are bound by confidentiality agreements.

hibajivip respects your right to data privacy. You have the following rights:

7.1 Right to Know

You may request to know what information we have collected about you and how it is being used. We are required to respond within 30 days.

7.2 Right to Correction

You may request correction of any incorrect or incomplete information stored in your account. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request deletion of your personal information. However, we may be required to retain some information for legal or regulatory reasons.

7.4 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your information, such as during a dispute about the accuracy of the data.

7.5 Right to Opt Out of Marketing Communications

You have the right to unsubscribe from promotional emails or notifications at any time. This can be done through account settings or via support.

7.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request after verifying your identity.

hibajivip strictly follows a 21+ age policy. Our platform is for adults aged 21 and above only.

If we suspect that we hold information about a minor, we will immediately close that account and delete all associated data. If a parent believes their child has created an account, please contact our support team right away.

For more details on responsible gaming, visit our Responsible Gaming page.

hibajivip may update this privacy policy from time to time. Reasons for changes may include:

• Changes in laws or regulatory requirements
• Introduction of new services or technology
• Improvements based on user feedback and responses
• Changes in business operations

9.1 Notification of Changes

For significant changes, we will notify registered users in advance by email and display a clear notice on the platform. Continuing to use the platform after a change takes effect will be considered as your agreement to the updated policy.

9.2 Effective Date of Revised Policy

The date of each revision will be noted at the top of the page under the "Last Updated" section. We recommend checking this page regularly.